Frequently Asked Questions

Everything you need to know about your Omi Home experience.

What is the typical shipping timeframe for furniture items?

Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for returns.

Do you offer international shipping?

Currently, Omi Home ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Omi Home account to view real-time updates on your delivery.